Every ilovedecoration piece is wheel-thrown and glazed by hand, making each one unique. Small variations in shape, color, and texture are natural characteristics of handmade ceramics, not defects — they are part of what makes your piece one of a kind.
Damaged or defective items
Because our pieces are ceramic and travel a long way, we want them to reach you perfectly. If your order arrives broken, damaged, or with a genuine manufacturing defect, we will replace it or issue a full refund.
Please note this covers damage that occurred in transit or genuine manufacturing defects only. It does not cover damage caused after delivery — including accidental drops, breakage, misuse, normal wear, or damage from improper care (for example, dishwasher or microwave use). Each claim is assessed from the photos provided.
To claim, please email us within 7 days of delivery at info@ilovedecoration.com with:
- Your order number
- Photos clearly showing the damage
- A photo of the packaging, if the damage occurred in transit
Once we confirm the damage, we will arrange a replacement or refund promptly. You do not need to return the broken item unless we specifically request it.
Change-of-mind returns
As every item is one-of-a-kind and handmade to order, we are unable to accept returns or exchanges for change of mind or buyer’s remorse. Please review the product photos, dimensions, and description carefully before purchasing, and reach out with any questions before you order — we’re happy to help.
Refund processing
Approved refunds are issued to your original payment method (PayPal) within 5–7 business days of confirmation.